ManyChat
Build automated chats for WhatsApp, Instagram and Messenger without code
WhatsApp channel needs the official Business APIWhat it is
ManyChat is a tool for building automated conversations on WhatsApp, Instagram, Facebook Messenger and Telegram. You design the flow of messages on a visual canvas, so there’s no code to write.
On WhatsApp it connects through the official WhatsApp Business API, so it suits organisations that qualify for that platform. The same flows can also run on Instagram and Messenger, which have fewer entry requirements.
What you can do with it
- Answer common questions automatically, at any hour
- Collect names, emails and phone numbers into a contact list
- Send updates and follow-ups to people who have opted in
- Walk people through a sign-up, booking or donation step by step
- Run the same flow across WhatsApp, Instagram and Messenger
- Connect to tools like Google Sheets, Shopify or a CRM
How to get started
A first project usually takes an afternoon:
- Create a free account and connect a channel: Instagram or Messenger are quickest to start; WhatsApp needs an approved Business API number.
- Open the flow builder and choose a starting trigger: a keyword, an ad, or a link you share.
- Drag in message blocks and questions to map out the conversation.
- Add a condition or two so different answers lead to different replies.
- Test it on your own phone, then publish and share the link or QR code.
Examples
An online shop answers “where’s my order?” automatically and shares tracking, so the owner’s evenings stay free.
A charity runs an Instagram flow that explains its work and guides volunteers to a sign-up form.
An event organiser sets a keyword (“JOIN”) so followers opt in to reminders with no manual work.
Highlights
- No coding required
- Works across several messaging channels
- Large library of ready-made templates
- Free tier to learn the basics
Good to know
The WhatsApp channel relies on the official WhatsApp Business API, which not every organisation can access. If WhatsApp isn’t available to you, the Instagram and Messenger channels still work.
Want to take a closer look at ManyChat?
You can explore the features and current pricing on their own site.
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